Did you send a gift to someone recently, either from an Amazon website or a site that uses Amazon Pay as a payment option?.Do you have a spouse, friend, relative, or co-worker who has access to your card number and might have used Amazon Pay?.Have you or a family member purchased anything by using your card or bank account on Amazon? Certain charges on AmazonĪlso will show as Amazon Pay on your bank or credit card statement.by using cached data on a computer) or assuming that you agree with the payment.Ĭonsider the following common scenarios, in case this charge resulted from one of these situations: Might have happened unintentionally (e.g.
If you can't find a transaction that matches the charge in Your Amazon Pay Activity, you might want to consider someĪnother person that uses the same device or credentials might have used the payment method with their Amazon account. Note: If the corresponding order or transaction is in the Merchant agreements tab, go to Your Account, and then click Contact us. Choose File an A-to-Z Guarantee claim or Report fraud or misuse from the dropdown menu.Search for the transaction that matches the charge in the Activity tab, and then click Details & Support.To file a claim or report fraud or acceptable use policy violation: If you can find the corresponding transaction, but still can't figure out where it originated, you can file a claim or report fraud or acceptable use policy violation. On the Activity tab, find the corresponding order or transaction, and then click Details & Support.
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